Heritage has built up a small but experienced management team with each member bringing a unique set of skills to our business. Team members have senior level experience having worked in the past with national and international catering providers.
They are supported by the managing director, Tom Routledge, founder and owner of Heritage. Tom has many years experience in hospitality and catering commencing with a strong family background in hotel management and catering. A highlight of his career was being appointed catering manager for the Australian Pavilion at Expo 88, which hosted functions for World Leaders, Dignitaries and Royalty.
"Heritage Catering has been my passion for the past 20 years. My hands on approach to business has always been based on a set of values which embrace a commitment to personal service and business partnering. I am personally involved with each client to ensure we respond quickly and deliver on our promises."
Tom Routledge, Managing Director and Owner
Company values
Our company values of support our goals of:
- Building long-term, mutually-beneficial and sustainable business relationships
- Being innovative, quality and customer driven, and
- Being reputable for delivering on our promise of continuous improvement.
Heritage adopts a business partnering approach, where the development of a close working relationship will result in a win-win situation.
-
Safety - We put safety first to ensure a quality product and a safe working environment.
-
Integrity - We act with honesty and conduct ourselves professionally.
-
Commitment - We show pride, enthusiasm and dedication in everything we do.
-
Team Work - We are supportive of each other’s efforts and can be relied upon.
-
Customer Service - We are dedicated to satisfying customer needs’ and exceeding their expectations.
Professional Achievements
Heritage has received significant recognition for its service over the years including being a finalist and winner for the Awards for Excellence for Onsite Catering and Restaurant and Catering Queensland Awards. These are testaments to the 18 million retail and events transactions in New South Wales and Queensland over the past ten years. And supports the fact that 90% of accounts have contract terms between five and eleven years.