Company Values: Customer Exceeding the expectations of every customer Integrity   Fair, honest, trustworthy, loyal and respectful Innovation   Encouraging creativity and improvement Passion   Passionate about what we do Success   Working towards the company goals Team Based   Always contributing to the team Accountability   Accepting responsibility Personal Development   Approachable, share information, listen, speak freely, improve skills Food Safety / W.H.& S.   Safe food handling, maximum cleanliness, putting safety first Environment   Supporting the conservation of water, waste and energy in our communities

Management Practices

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At Heritage we have the experience, professionalism and commitment to excellence of a major corporation, without the constraints of a complex, multi-layered corporate management structure. Food Service is about people, enthusiasm and love of food - Heritage believes in these pre-requisites as the foundation of the company. That's why all chef or management recruitment is conducted on an in-depth basis with the company's owners making the final decision. That's why all applicants are given cooking tests to ensure they meet Heritage's exacting standards and that's why all staff are given unlimited support, training and encouragement to ensure they enjoy their jobs and create a warm inviting atmosphere!


Sophisticated financial control systems allow the company to effectively control costs to an agreed budget, and our commitment to Occupational, Health & Safety, Training and Food Safety ensure all employees are provided with the means to achieve a very high standard of hygiene and safety, in accordance with local authority and state government legislation. Interested organisations can expect a one-to-one discussion with owner Tom Routledge on catering needs, thus ensuring a greater degree of personal attention and flexibility from the start of the relationship. This business partnering approach means, we are able to maintain an intimate level of communication with all our clients at all times. Heritage's owners are always available to advise clients on a very personal basis, and coupled with our highly experienced support management team, deliver a truly unique and custom designed food service.

customer relations • company profile •