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One aspect of our service that receives high praise is customer relations. We recognize that satisfying specific customer needs is the only way to a successful operation. Real communication with surveys and staff meetings provides effective feedback and we respond quickly to divert challenging situations. Our customers are encouraged to feel comfortable about their special dietary, religious needs and any other relevant issues.
Any catering service is heavily reliant on exceptional staff to achieve success. Our commitment to excellent service is based on getting that aspect of operations right and the training process we apply ensures it stays that way. We see the need for real harmony and efficient team attuned to the needs of the clients at site. Our Quality Assurance training program covers the important areas of hygiene, customer relations, product presentation and staff personal development.
Part of the Heritage Catering strategic plan is to develop an appropriate skill basis to ensure relevant and quality service delivery by promoting employment opportunities for everyone. Those include traditionally disadvantaged groups like Aboriginal and Torres Strait Islander people, those from ethnic communities and people with disabilities and we provide total equality for women with wages and all advancement opportunities.
This is traditionally a neglected area in catering circles but our training programs pay close attention to all aspects of workplace health and safety. That includes providing necessary information to ensure a safe workplace and staff are always encouraged to have a high level of commitment and support to company risk management initiatives and workplace safety and the simple art of good service to the public.
Heritage can offer a variety of promotional ideas to develop the catering service in any venue for