Company Values: Customer   Exceeding the expectations of every customer Integrity     Fair, honest, trustworthy, loyal and respectful Innovation     Encouraging creativity and improvement Passion     Passionate about what we do Success     Working towards the company goals Team Based     Always contributing to the team Accountability Based     Accepting responsibility Personal Development     Approachable, share information, listen, speak freely, improve skills Food Safety / W.H.& S.     Safe food handling, maximum cleanliness, putting safety first Environment     Supporting the conservation of water, waste and energy in our communities

Quality Assurance


At Heritage Catering we believe that Quality Assurance is an essential ingredient in successful business relationships. We are proud of our ISO 9001 Quality Management System which was certified in 2005. The company's HACCP warranty was also certified in2005. We believe that our partners in business are entitled to the best possible outcomes, this is achieved through continual improvement and Quality Assurance programs that are second to none.

It is our mission to provide -
A catering service recognized by clients for quality, service, safety and hospitality.
And to pursue excellence in service through training and personal development of our staff.

As a market leader in Quality Assurance and HACCP systems we have specialized personnel to manage our QA programs for maximum benefit to all stakeholders. We at Heritage understand the obligation we have when entrusted with the care of our clients assets by being engaged as site catering managers, our commitment to QA reassures our clients that their investment is in safe hands, and for our staff it ensures a pleasant working environment.

The achievement of our Quality Objectives is a prime responsibility of employees at all levels.
Heritage Catering Management Services recognizes that it has a primary responsibility to all persons involved within our operations to provide a safe environment. We have an ongoing commitment to provide safe work systems to ensure that as far as reasonable practicable we maintain a safe environment for all employees, clients, delivery personnel, contractors and visitors. As with our QA and HACCP systems we have specialized staff to implement and oversee our OH&S policy.
Our Environmental Policy is an important part of our commitment to quality, at Heritage Catering we acknowledge our responsibility to be environmentally conscious and have implemented policies and procedures to ensure that responsibility is not only met but exceeded.

We pride ourselves on customer service, it is our aim to exceed our customers expectations each and every time we serve you. We base our customer service program on the principles of the "fish philosophy," At HCMS we pride ourselves on making every customer service moment an exceptional experience. 

Our motto is  "exceptional customer service every time". 

Our staff are the pride of the company and contribute greatly to our successes.